Terms of Use

INTRODUCTION

These terms of use govern your purchases from, and your use of, the www.toothlife.ca website and forms a contract between you and Toothlife Studios INC, (hereinafter “Toothlife”). By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

CONFIRMATION

Once we have received your order, we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

PAYMENT

You may pay with either credit or debit cards. Shopify and PayPal banking services manage all of our banking transactions. Toothlife does not store any credit card numbers.

PAYMENT BY CARD

Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled by Shopify and PayPal with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. Toothlife does not charge any extra costs nor fees for card payments. However, your bank may charge an additional fee depending on your card and agreement with your bank. When paying by credit or debit card, starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Toothlife may automatically cancel your order.

PROMO CODES

Promo Codes must be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honoured. If you have been given a promo code for Toothlife.ca, please enter it in the “promo code” section before proceeding to checkout. Refunds for promo code balances cannot be issued.

Promo Codes often expire within a certain period of time, and can no longer be honoured after the date of expiry. Promo Codes may have restrictions on certain items, and when purchasing sale items. Multiple promo codes cannot be applied to the same purchase.

TAXES

All prices shown on the Toothlife website, www.Toothlife.ca, are excluding VAT, in accordance with the applicable legislation. Applicable taxes may be calculated at checkout.

Please note that in cases of an order being shipped to a delivery address outside of Canada, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Toothlife has no control over these charges and, since these charges are different for different countries, Toothlife cannot predict their amount at checkout. Toothlife advises you to contact your local customs office for further information.

ORDERING

Orders made in another person's name without their consent, or otherwise, will be reported to the authorities. Toothlife holds the right to change prices, including correcting incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Toothlife to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.

Consumers have the right to return the order within 30 days from receiving the order. The right applies only in the case that the product(s) meet the eligibility for return, and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order, they should contact Toothlife in order to receive the address to send the goods to. Return shipping is paid by the consumer. If an item is damaged during transport, Toothlife should be contacted within 30 days for information regarding potential compensation.

CHANGING OR CANCELING YOUR ORDER

As Toothlife strives to ship your order out to you as quickly as possible, an order cancellation must be made within 6 hours of purchasing. If your item has shipped it cannot be canceled. Changing your order must be done within 6 hours of purchasing. Please email us directly to make changes to your order. Changing a mailing address cannot be done if the order has been processed.

ONLINE RETURNS

Please email hello@toothlife.ca to initiate the return process. Provide your order number, first and last name, reason for return, and photos of any specific products or concerns. You will receive an email response in 3-5 business days.

RETURN RESTRICTIONS

Returns are offered within 14 days of item posting as received on a full price item, unworn and in original packaging. Final sale merchandise—including but not limited to all PPE, and any merchandise discounted by 25% or more—cannot be returned. Products that meet return eligibility must be unused, unworn, and in good condition with original hangtags and packaging attached. All original packaging must be intact. Customized jewellery with engraving cannot be returned and are final sale. Return shipping will be the responsibility of the buyer. Shipping fees incurred at any stage cannot be refunded for returned goods. We accept returns of products purchased online and shipped within the United States and Canada only. We do not accept returns for items shipped internationally.

WARRANTY

Watch warranty term: 30 days from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Parts other than the aforementioned are not covered by this warranty. For replacement to be covered under this warranty, please email us directly. In the email, please specify your name, address, order number and a detailed description of the issue along with any relevant photos as required to depict the concern. Finally, write ‘Reclaim of Purchase’ as subject of the email.

Note that repair or replacements will be charged in the following cases, even during the warranty term.

• Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
• Failure or damage caused by unjustifiable repair or modification
• Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
• Aesthetic changes that occur during normal wear and tear, and aging (minor scratches, etc.) on the case and/or crystal, alteration of the colour on the wristband, and peeling of the plating
• The retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten
• If the warranty is not submitted along with the watch
• Battery replacement should be replaced on your own and is not covered in the warranty

The case, dial, hands, crystal, watchband, or other parts thereof may be replaced with substitutes if the originals are not available.

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.

PERSONAL INFORMATION

When shopping with Toothlife, we will save some of your data to fulfill your purchase. Toothlife treats all personal information as confidential. You have the right to request access to your data, and if any corrections need to be made, you can get it changed or removed. Toothlife may also use cookies, for example in order to improve your experience of the website.

PRODUCT

Toothlife has the right to adjust prices, add additional cost, change product assortment and related information, without notice.

The purpose with product images and information texts made available by Toothlife is to reflect the products as accurately as possible. While we try to ensure that all content on this website are accurate, errors may occur. Toothlife cannot guarantee that all product images accurately reflect the true appearance of the products, all product images should be considered as illustrations. Product images may differ depending on the colour settings on your computer screen, device, or monitor.

Personal protection equipment (PPE) is any clothing or other garments or equipment designed to protect the wearer's body from injury or infection. Toothlife offers PPE products in the form of scrub caps and headbands.

DELIVERY AND CANCELLATIONS

Toothlife ships worldwide. Deliveries are made in cooperation with the postal services and their partners. Customers have the right to cancel purchases and return delivered goods by contacting Toothlife’s customer service within 30 days of receiving the goods, provided the goods are unpacked and in the same condition as when you received them. However, the Customer is responsible for the cost and risk for transporting the returned goods to Toothlife. Kindly note that items that are Final Sale (including but not limited to all PPE, and any merchandise discounted by 25% or more) will be excluded from our normal return policy and will NOT be eligible to be returned or exchanged.

In the case that you as a customer believe that order fulfillment is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. If the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Toothlife by email. If a product has been discontinued, Toothlife has the right to cancel the purchase and refund the paid amount to the customer. Toothlife will notify the customer of a replacement or equivalent products if available.

COMPLAINTS TERMS

It is important that you as a customer carefully check your goods & products when you receive your shipment in order to verify that the products are correct and not damaged. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the postal carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you may also contact us within 30 days of receiving the product.

Any complaints shall be made to our customer service through email to hello@toothlife.ca. Please supply the order number and the reason for complaint, and we will reply shortly with instructions on how to return the item if eligible. Defective products returned to Toothlife should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults. Toothlife has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.

LIABILITY

Toothlife's responsibility for errors in connection to delivery is limited to existing conditions of sale. Toothlife bears no direct or indirect responsibility; for example, but not limited to: incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

FORCE MAJEURE

Toothlife shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new/amended legislation, lack of state, war, fire, flood, labour disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Toothlife or its subsidiaries or licensors. Any use of the site or its content, including but not limited to copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Toothlife. This intellectual property right extends to all social media platforms operated by Toothlife.

USER CONTENT

The www.toothlife.ca website may include user-generated content from social media applications and similar sources. Toothlife does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise are offended by such content, please contact our customer service.

RETENTION OF TITLE

All goods and products remain the property of Toothlife until full payment is received.

FRAUD

All attempts at fraud are reported to the authorities and Toothlife reserves the right to cancel the purchase if any suspicion is raised.

GOVERNING LAW AND JURISDICTION

These terms and your use of the www.toothlife.ca website are governed by Canadian law. To the extent permitted by law, Canadian courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to Toothlife’s right to prosecute a user at his/her place of residence.

TERMINATION

Toothlife reserves the right to terminate your account and/or your use of the www.Toothlife.ca website at its sole discretion. For example, if Toothlife suspects that you have breached these terms of use. Such termination can be made without prior notice.

AMENDMENTS

Toothlife may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Toothlife. You should therefore periodically visit this page to review the then current terms to which you are bound.

These terms of use were updated on January 10, 2024.